lopezfmr 0 Report post Posted October 8 Where can I find the PARTS GUIDE for the 2020 Robalo R160, mine came without the stern light and I bought 1 at academy but It doesn't fit... I asked the dealer were I bought it ,but it has been 3 weeks and still don't have a light, and I'm in Texas and the dealer is in Florida,... I also contacted 3 times Robalo by filling out the form in the website and no answers... Sad story... Bad customer service... Share this post Link to post Share on other sites
AO 0 Report post Posted October 8 Their factory rep., Joebalo, makes an appearance here on occasion. He can probably help you. Go to www.thehulltruth.com , become a member, and PM him. I've talked to him before. Nice guy and usually answers within a couple of days. Also, if the dealer has a Facebook page, post and ask on their front page why you haven't received your light. Navigation lights are standard equipment on robalos. You just bought a new boat and it sounds like they owe you a nav light. Share this post Link to post Share on other sites
RickR160 0 Report post Posted October 8 I assume you removed the seat cushion in front of the console and looked inside, where the light is stored? Share this post Link to post Share on other sites
lopezfmr 0 Report post Posted October 8 AO: Good idea, i will follow your advise RickR160: Yes I have checked everywhere in the boat actually I even looked with a scope to see if it felt tru the hole and nothing there... I send the pictures to the dealer and even the video of the hole with the scope and they offer they will send me one, but I haven’t received anything, I first reporte it to them 2 days after I picked up the boat and it was 3 weeks ago. Share this post Link to post Share on other sites
RickR160 0 Report post Posted October 8 I don't know what you're using a scope for. On the front of the console there is a back cushion for the seat that is in front of the console. That back cushion pulls straight off, and the light is stored in there. No scope needed. Share this post Link to post Share on other sites
lopezfmr 0 Report post Posted October 8 38 minutes ago, RickR160 said: I don't know what you're using a scope for. On the front of the console there is a back cushion for the seat that is in front of the console. That back cushion pulls straight off, and the light is stored in there. No scope needed. Yes I know! That was the first place I looked for... thanks but is not there... Share this post Link to post Share on other sites
mcd 0 Report post Posted October 9 Robalo will drop ship a replacement light to you if your selling dealer orders it. Share this post Link to post Share on other sites
lopezfmr 0 Report post Posted October 9 2 hours ago, mcd said: Robalo will drop ship a replacement light to you if your selling dealer orders it. Oh really! who does it needs to iníciate it? Me or the dealer rep? Share this post Link to post Share on other sites
RickR160 0 Report post Posted October 10 On 10/9/2019 at 11:19 AM, lopezfmr said: Oh really! who does it needs to iníciate it? Me or the dealer rep? What that means is that your dealer can order a replacement light, indicating it was missing from the boat, and have it shipped directly to you. Share this post Link to post Share on other sites
weakfish 0 Report post Posted October 10 Be persistent with your dealer. As Rick indicated they should be able to get this to you directly or indirectly via Robalo. If they happen to have an R160 in their showroom they could send you the light from that boat while they wait on Robalo for a replacement. You should be getting or got a customer satisfaction survey from Robalo asking for feedback on your dealer. Use that for leverage if you need to. Re a parts guide for the 2020 R160. I'd be surprised if there is one. I have one from 2018 but the file was too big to attach. Share this post Link to post Share on other sites
mcd 0 Report post Posted October 11 Contact your selling dealer. Ask them to order the part you were shorted and have it shipped to your address. When I worked for a Robalo dealer I did it several times. Share this post Link to post Share on other sites
lopezfmr 0 Report post Posted October 15 On 10/11/2019 at 8:19 AM, mcd said: Contact your selling dealer. Ask them to order the part you were shorted and have it shipped to your address. When I worked for a Robalo dealer I did it several times. Thanks, yes they sent it to me... Share this post Link to post Share on other sites
lopezfmr 0 Report post Posted October 15 On 10/10/2019 at 12:57 PM, weakfish said: Be persistent with your dealer. As Rick indicated they should be able to get this to you directly or indirectly via Robalo. If they happen to have an R160 in their showroom they could send you the light from that boat while they wait on Robalo for a replacement. You should be getting or got a customer satisfaction survey from Robalo asking for feedback on your dealer. Use that for leverage if you need to. Re a parts guide for the 2020 R160. I'd be surprised if there is one. I have one from 2018 but the file was too big to attach. Can you please send that parts guide to my email lopezfmr at gmail dot com? Thanks in advance! Share this post Link to post Share on other sites
